Partnerships 2019-2020

From the simplicity of the three-digit number, to the comprehensive database of human services, to the expertise and professionalism of 211 Information & Referral Specialists, community and government partners are leveraging 211 to enhance access to information and services for their residents.

Read on to explore innovative examples of this collaboration at a local, regional and provincial level.

If you are interested in how you can leverage 211 for the benefit of your community or initiative, please contact Karen Milligan, Executive Director at Ontario 211 Services.

Partnerships 2019-2020



















































































131 Partnership Across Ontario

Partnerships include a variety of relationships or work in Ontario’s communities. These partnerships range from pilot projects, launched projects, advisory committees and protocols to be implemented in the event of a community emergency. These could range for providing specialized phone services, data sharing arrangements or online portals.

Legal Services and Public Safety Partnerships

1. Violence Prevention Grey Bruce
2. Victim Support Line
3. Males Survivors of Sexual Abuse
4. Toronto Police Services
5. Toronto Counter Human Trafficking Network
6. Anti-Black Racism Unit – City of Toronto
7. Durham Human Trafficking Coalition
8. Incident Reporting & Referral Service -Racism Reporting – City of TBay
9. Mino-Bimaadiziwin Women’s Safety Circle
10. Connecting Ottawa
11. Ottawa Coalition to End Human Trafficking
12. ReportON

Mental Health Partnerships

1. 24/7 Mental Health Crisis Line for Children and Youth
2. Common Point for Mental Health and Addictions, Children, Youth & Adults – North Simcoe Muskoka
3. Child, Youth & Family Services Coalition, Mental Health Services Pathway Protocol – Simcoe County
4. Central Access – coordinated withdrawal management service in Toronto
5. Toronto Hoarding Support
6. Alpha Court
7. Good2Talk

Health Partnerships

1. Health Care Closed-Loop Referrals – 9 Family Health Teams and 3 hospitals in local regions
2. Peterborough Paramedics 211-911, What is the Urgency in your Emergency Campaign
3. Couchiching Ontario Health Team
4. South Georgian Bay Ontario Health Team
5. Simcoe County Community Paramedicine Steering Committee
6. Couchiching Clinical Redesign Task Group
7. Muskoka Ontario Health Team
8. Closed-Loop Referrals from Paramedics in Grey County, Simcoe County
9. Bruce Grey Public Health: Report a Drug
10. York Paramedics
11. Developmental Services Ontario
12. Child, Youth and Infancy and Autism Services
13. Toronto Child and Family Network
14. South Riverdale Community Health Centre – ToRCH
15. Toronto Local Health Integration Network
16. Niagara Poverty Reduction Network – Health Equity Group
17. Simcoe County Poverty Reduction Task Force
18. Niagara EMS
19. Local Innovation Partnership Advisory – Access to Resources in the Community
20. Nishnawbe Aski Nation (NAN)
21. Arnprior Health Hub (AHH), LHIN
22. Ontario Caregiver Organization

Seniors Partnerships

1. Employment and Social Development Canada: Seniors Social Prescribing Collective Impact Project
2. Home for Life
3. UJA
4. Seniors Strategy Accountability Table
5. Age Friendly Network Niagara
6. Council on Aging Ottawa
7. Caregiver Support Committee
8. Age Friendly Provincial Network
9. Age Friendly Thunder Bay
10. Seniors resource data for helplines

Newcomer Partnerships

1. Make Bruce Grey Home Newcomer Hub Online Directory
3. Niagara Local Immigration Partnership
4. Windsor Essex Local Immigration Partnership

Youth Partnerships

1. Grey Bruce Children’s Alliance Online Directories
2. Child, Youth and Family Services Coalition Online Directories, Simcoe County
3. YouthRex
4. Youth Strategy Group, Niagara School Boards
5. United Way Supplies 4 Students
6. Sharing in Student Success

Community Partnerships

1. Bruce Grey United Way, Utility Assistance
2. Bruce Grey United Way, Backpack program
3. Community Transportation Link – Simcoe County
4. Simcoe County GIS Interactive mapping
5. United Way of Simcoe Muskoka: Community Impact Standing Committee
6. Post Emergency Long-Term Assistance Partners in Grey Bruce
7. City of Peterborough: GIS Interactive mapping
8. South Georgian Bay Community Alliance
9. South Georgian Bay Non Profit Network
10. Volunteer Connection
11. City of Toronto
12. Toronto Nonprofit Network
13. Toronto Aboriginal Social Services Association
14. City Wide Agency Network
15. Toronto and York Labour Council
16. Waterloo Region Community Resource Data
17. Sarnia/Chatham Kent Community Resource Data
18. Thunder Bay Indigenous Friendship Centre
19. Thunder Bay Crime Prevention Council
20. Thunder Bay Drug Strategy –City of TBay
21. Poverty Free Thunder Bay
22. Toy Mountain
23. Christmas Exchange
24. Human needs task Force-City of Ottawa
25. United Way KFLA Emergency Roundtable
26. United Way Eastern Ontario Response table

Emergency Management Partnerships

1. 211 Central East: Communications Protocols – 31 municipalities
2. Simcoe Emergency Response Committee
3. Simcoe Muskoka Vulnerable Populations Emergency Notification and Planning Committee
4. Niagara Emergency Communications Network
5. Alert Waterloo Region
6. Emergency Management Partnerships in Northern Ontario
7. Protocols with Several Municipalities in South West Ontario
8. Stormont Dundas Glengarry/Cornwall Emergency Response Council
9. Emergency Management Partnerships with 11 towns/municipalities in Eastern Ontario

Financial & Income Assistance Partnerships

1. Urgent Needs Discretionary Fund, Simcoe County
2. Prosper Canada
3. Community Income Tax Clinic Scheduling Support
4. Phones for Families
5. Community Volunteer Income Tax Program
6. Prosper Canada
7. People with Lived Experience Advisory Committee
8. Living Wage Campaign
9. Poverty Reduction Strategy
10. Ontario Energy Support Program
11. Low Energy Assistance Program – LEAP
12. Income Tax Clinic – Centralized Booking Pilot Project

Food Security Partnerships

1. Food in Simcoe County Online Directory
2. Central East Region Free and Low-cost Meals Calendars
3. Food Security Framework
4. Food in Northumberland Online Directory
5. Niagara Food Security Network
6. Regional Food Distribution Association
7. Thunder Bay Food Strategy – City of TBay
8. Good Food Box Program
9. Second Harvey Food Rescue

Housing Partnerships

1. Homeless Navigation – Simcoe County
2. Out of the Cold Collingwood
3. Reaching Home – Simcoe County Coordinated Access and By-name List
4. Simcoe County Alliance to End Homelessness
5. Built for Zero Simcoe County
6. Peterborough Youth Homeless Navigation
7. Connected Core: Regional Chatbot To Assist People Impacted by Homelessness
8. No Wrong Door: Niagara Region Housing Providers
9. Out of the Cold Program – Grace Place
10. Reaching Home – Service Canada – Community Entity
11. Reaching Home – Service Canada – Coordinated Housing Access Table
12. Reaching Home – Service Canada – Point in Time Count
13. Alliance to End Homelessness Ottawa
14. Chalmers Bot for data