211 Ontario User Needs Dashboard

When an individual contacts 211, we collect anonymized data about where they are located and what their needs are, service availability gaps and barriers. By sharing that information with others, we can help to inform policy and funding decisions.

This information is available through our business intelligence (BI) dashboard and can help improve access and quality of care for all Ontarians.

Resource Data

The backbone of our 211 Navigation service is a comprehensive and integrated provincial resources database. It contains information about programs and the agencies delivering them, including eligibility criteria, hours of operation, transportation and accessibility, and intake processes. All 211 data adheres to North American AIRS standards, allowing for easy integration across different systems and platforms.

Are you a community agency looking to update your information in our system?

Integration Contact

To gain access to the 211 Ontario API for service and program integration, please contact: 211data@211ontario.ca.