211 caller stories

February 19, 2015
Image of phones ringing

Eleven calls answered by 211 I & R Specialist. One family needs children’s winter coats. One person’s gas was being turned off. Two information calls. Two people wanting to donate goods. One person registering for an event. Two people not knowing where to turn. One person is prevented from going to the wrong service location. One follow-up call is scheduled.

February 16, 2015
Image rotary phone handles hanging in air

211’s helpline is anonymous, confidential and answered by a real person. Our I & R Specialists know asking for help from a stranger is difficult, but having a live voice greet callers, makes the ‘ask for help’ much easier. Those who call and follow up with the referrals provided are challenging the stigma often associated with accepting social services or charitable help. A majority of people call for themselves to take some control of a situation where they have limited or no choices, but a third of calls are on behalf of loved ones, friends, neighbours and clients.

Subscribe to RSS - 211 caller stories