211 Central Region

All stories about 211 Central region, their partnerships, statistics, stories and geographic areas of York, Durham and Toronto.

English
February 16, 2015
Image rotary phone handles hanging in air
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211’s helpline is anonymous, confidential and answered by a real person. Our I & R Specialists know asking for help from a stranger is difficult, but having a live voice greet callers, makes the ‘ask for help’ much easier. Those who call and follow up with the referrals provided are challenging the stigma often associated with accepting social services or charitable help. A majority of people call for themselves to take some control of a situation where they have limited or no choices, but a third of calls are on behalf of loved ones, friends, neighbours and clients.

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