February 16, 2015
Image rotary phone handles hanging in air

211’s helpline is anonymous, confidential and answered by a real person. Our I & R Specialists know asking for help from a stranger is difficult, but having a live voice greet callers, makes the ‘ask for help’ much easier. Those who call and follow up with the referrals provided are challenging the stigma often associated with accepting social services or charitable help. A majority of people call for themselves to take some control of a situation where they have limited or no choices, but a third of calls are on behalf of loved ones, friends, neighbours and clients.

February 13, 2015
Image of an ambulance

Last week, I had the privilege and pleasure of learning first-hand about one of the communities we serve in Eastern Region – the beautiful Renfrew County. Michael Nolan, Chief of Paramedics for Renfrew County, invited me to ride-along with him to meet some of the residents and community leaders to help increase awareness of 211 service in that area. I welcomed the opportunity and looked forward to putting faces to names I only knew through email and through phone conversations.

February 11, 2015
Images of phone numbers 211, 311, 411 and 911 in oval shapes

211 - Information and referral helpline to community, social, government and health services.

311 - Customer service and municipal information hotline for the following regions/cities. (Toronto, Halton, Windsor, Peel, Ottawa, Greater Sudbury).

411 - Telephone directory and business listings.

911 - Emergency number for police, fire and ambulance.

December 04, 2014
Newsletter header image of line drawings of group of people

French microvolunteer website
Koodonation, Canada’s online microvolunteering community has launched a French website NationKoodo for microvolunteers to help non-profits, with no need to travel. French-speaking non-profits can sign up to recruit volunteers and French-speaking residents in Canada to volunteer at
New national non-profit launched: The Acne and Rosacea Society of Canada


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