Training and Education
Continuing to build skills and confidence, test systems and be able to work under stress is important preparation for the high pressure emergency situation. 211 staff have participated in external and internal exercises as part of their preparation including the Huron Challenge, and table top exercises with the City of Brantford, Fort Erie, Grey County and the Emergency Plan for Vulnerable Populations in Simcoe Muskoka. All of the training helps to improve systems and prepare staff for the multiple emergency incidents that occur across the province. A number of recent examples have battered Ontario communities. During the project there have been three events focussed on sharing learning and tools: The Canadian Community Information and Referral Conference in Quebec City in 2012, a day long Institute in Niagara Falls in 2013, and a full day workshop for all 211 services in Ontario in Toronto in 2014. One area of work has been building our skills at preparing concise after action or service reports following an emergency. The goals of these reports include reflecting on what we can improve on next time and feeding into municipal or regional evaluation of the emergency response.