Team Players

Team Players


The project exceeded targets in multiple ways, and one contributing factor was the team work. The project leadership was a collaborative of some of the 211 Regional Service Partners in Ontario and Ontario 211 Services. They developed the work plan and actively drove the project agenda and their related regional work. There is more work to be done, but there were useful conversations about the way that different players can work together to leverage collective capability and capacity. What began as a Mutual Assistance Agreement between two 211 Regional Service Partners has become a set of procedures for all 211 providers in Ontario. Another group that has an important role in the 211 system is the 35 data partners in Ontario. Each data partner ensures that the data that is collected and amalgamated into one searchable database is current, complete and accurate.  In the event of an emergency in their region, they are eyes and ears in their communities and could feed information to 211 Regional Service Partners about what is happening “on the ground”. Relationships and role definition within the 211 system requires more work, but there is no doubt that collectively the system is more robust and prepared.