Proof of Concept
As of 2011, 211 service is available to all Ontario residents. With the support of The Ontario Trillium Foundation, during 2012-2014, the role of 211 in emergency response and recovery was investigated, piloted and built out to become an embedded practice of all 211 services in Ontario. As the project phase comes to a close, 211 is already part of the municipal plans in over 20 upper or lower tier municipalities across the province. There is much more to do. This newsletter presents six of the key learnings over the last two years.