Emergency Management

Emergency Management

211's Role in Emergency Response and Recovery

In addition to the information and referral services provided in communities every day, 211 has demonstrated the ability to support members of the public, emergency responders, municipalities and other non-government organizations during and following an emergency incident. As part of the non-emergency communication system, 211 can play a vital role in supporting municipalities as a public information channel – disseminating authoritative information to the public, and reporting back to municipal officials regarding caller needs and trends in real time.

With the support of the Ontario Trillium Foundation, a two-year project is currently focused on clarifying and communicating this important 211 role. This includes working with municipalities, Emergency Management Ontario, emergency responders (police, fire and emergency medical services) and non-government organizations such as Red Cross, Salvation Army, St John Ambulance, Victim Services and animal welfare organizations to ensure that communication protocols are in place.

If you are interested in a presentation or learning more about working with 211 in an emergency, please contact:

Karen Milligan, Director, Partnership Development and Strategic Initiatives at kmilligan@211ontario.ca

For more information:
How 211 can help in an Emergency (Powerpoint)

Read these stories about 211’s role in emergency response and recovery...

July 31, 2014 - Proof of Concept
July 31, 2014 - 211 Role at a Glance
July 31, 2014 - Offerings
July 31, 2014 - Municipal Protocols
July 31, 2014 - Training and Education
July 31, 2014 - Telling the Story
July 31, 2014 - Team Players


January 13, 2014 - Province-wide Emergency Exercise
January 13, 2014 - Toronto Storm Causes Deluge of 211 Calls
January 13, 2014 -All 211 Service Providers at Emergency Response and Recovery Institute
January 13, 2014 - Meaford Water Emergency

Introduction to Goderich Tornado and How 211 Helped Huron County in its Recovery Efforts

March 25, 2013 - Preparation for a hurricane
March 25, 2013 - Joining the Challenge
March 25, 2013 - 211 and Emergency Responders: Supporting Victims of Every Day Emergencies
March 25, 2013 - In Time of Floods 211 the Number to Call for Information
March 25, 2013 - Providing Reassurance